Privacy Policy

1. Introduction

Twenty Two Group Australia Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information, and how you can access or correct it.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Twenty-Two Group may collect personal information directly from you when you:

  • Engage us to provide consulting or advisory services
  • Subscribe to our communications or updates
  • Interact with us via our website, social media, email, or phone
  • Apply for employment or provide services to TTG

The information collected may include:

  • Contact details (name, email, phone number, business address)
  • Employment information (role, company, qualifications, CVs)
  • Financial and billing information (where applicable)
  • Any other information reasonably required to deliver our services

We may also collect non-identifiable information such as website analytics data.

3. Notification of Collection

When Twenty-Two Group collects personal information, we will take reasonable steps to notify you (or make you aware) of:

  • why we are collecting your information,
  • who we may share it with, and
  • how you can access this Privacy Policy.

This will usually occur at the time we collect the information (e.g. via forms, contracts, or website notices).

4. How We Use Your Information

Twenty-Two Group uses your information to:

  • Deliver consulting, advisory, and related professional services
  • Manage client and supplier relationships
  • Communicate with you regarding projects, proposals, and opportunities
  • Comply with legal and regulatory obligations
  • Improve our services, systems, and communications

We do not sell, rent, or trade personal information.

5. Disclosure of Information

From time to time, Twenty-Two Group may use your contact details to send you information about our services, events, or updates. You can opt out of receiving these communications at any time by clicking “unsubscribe” in an email or by contacting us directly.

6. Disclosure of Information

Twenty-Two Group may disclose personal information to:

  • Our employees, directors, and preferred suppliers where necessary
  • Regulatory bodies, government agencies, or legal advisors where required by law

Cross-border disclosure: We use third-party technology providers, including Microsoft 365, HubSpot, and ProjectWorks, which may store information in servers located overseas (including but not limited to the United States, Singapore, and the European Union). We take reasonable steps to ensure such providers handle information in line with the APPs.

7. Data Security

Twenty-Two Group take appropriate technical, administrative, and physical measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our systems are managed in line with industry standards, and we are progressing towards alignment with ISO 27001 information security practices as part of our Integrated Management System.

8. Access and Correction

You may request access to personal information we hold about you, or ask for corrections if it is inaccurate, out of date, or incomplete. Requests should be made in writing by any of the following methods:

  • Email: [email protected]
  • Post: L1, 46 Old Barrenjoey Road, Avalon Beach, NSW 2107
  • Phone: 0401 814 553

9. Privacy Complaints

If you have a concern or complaint about how Twenty-Two Group has handled your personal information, please contact us using the details above. We will respond within a reasonable timeframe and work to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Cookies and Website Usage

Twenty-Two Group’s website may use cookies and analytics tools to improve functionality and user experience. These do not identify you personally but may provide general information about how visitors use our site.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be published on our website (external use) and Sharepoint (internal use).